Leonard Berry and Sandro Lampo, “Teaching an Old Service New Tricks: The Promise of Service Redesign,” Journal of Service Research 2:3 (2000): 265.
Leonard Berry, Venkatesh Shankar, Janet Parish, Susan Cadwallader, and Thomas Dotzel, “Creating New Markets Through Service Innovation,” MIT Sloan Managment Review 47:2 (2006).
J.R. Bryson, P.W. Daniels, and B. Warf, Service Worlds: People, Organizations, Technologies (London: Routledge, 2004).
P.W. Daniels and J.R. Bryson, "Manufacturing Services and Servicing Manufacturing: changing forms of production in advanced capitalist economies," Urban Studies 39:5-6 (2002): 977- 991.
Uday Karmakar, "Service Industrialization and the Global Information Economy," (Helsinki: Tekes Service Innovation Conference, 2006)
Uday Karmakar, “Will you Survive the Services Revolution?” Harvard Business Review June (2004).
Luísa Lopes and Manuel Godinho, "Services Innovation and Economic Performance: An analysis at the firm level," DRUID Working Papers (DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies, 2005).
Charles Leadbeater and James Wilsdon, The Atlas of Ideas: How Asian Innovation Can Benefit Us All (United Kingdom: DEMOS, 2007)
Gary Loveman, “Diamonds in the Datamine,” Harvard Business Review May (2003)
Charles O’Reilly III and Michael Tushman, “The Ambidextrous Organization,” Harvard Business Review Onpoint 82:4 (2004).
Sandra Rothenberg, “Sustainability through Servicizing,” MIT Sloan Management Review 48:2 (2007)
Succeeding Through Service Innovation: A Service Perspective For Education, Research, Business, and Government (Cambridge, UK: University of Cambridge Institute for Manufacturing and International Business Machines Corporation, April 2008).
Taking Services Seriously: How Policy Can Stimulate the ‘Hidden Innovation’ in the UK’s Services Economy (United Kingdom: NESTA 2008).
Greg Tassey, “The Economics of a Technology-Based Service Sector,” Planning Report 98-2 (Washington, DC: National Institute of Standards and Technology, 1998).
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